Frequently Asked Questions

Orders and Shipping

Are your orders tracked?

+
–

Yes, all our orders are tracked. Once your order has been shipped, you will be sent an SMS and/or email including the parcel tracking details.

Can I get a refund or exchange if I purchase the wrong book?

+
–

Please visit our Refunds and Returns page for full details on our returns policy.

Do you offer free shipping?

+
–

Yes, all orders for print products above $95 come with a free regular shipping option - just select the “Free Shipping” option before proceeding to check out. This option needs to be selected at time of order.

I entered incorrect details on my order - how can I change them?

+
–

Please contact us and provide the relevant details. If we can modify the details of the order before it is processed at our warehouse, we will be happy to do so.

What are my shipping options?

+
–

Orders via our bookshop are shipped same day or the next business day via two shipping options:

-Standard ($9.50 flat rate)

-Express ($14.50 flat rate)

Exact shipping times vary, but you can find estimated delivery times on the Australia Post website.

What happens if my order arrives damaged or is missing items?

+
–

Please visit our Refunds and Returns page for full details on how to report a damaged or missing item.

When do your orders get shipped?

+
–

If your items are in stock, dispatch occurs the same day or the next business day from our Melbourne warehouse.

Excel+ Digital Platform

Can I access Excel+ on multiple devices?

+
–

Yes, Excel+ can be accessed on any device with an internet browser, so you can study from your computer, tablet, or phone using the same account.

Can I edit the resources in Excel+?

+
–

At the moment the books in Excel+ are a digital reader only.

Can I print/download the resources?

+
–

Excel+ provides digital access through our online platform. The resources can't be printed or downloaded.

Do you offer a free trial?

+
–

We offer a free 14 day trial automatically once you purchase a book from our online store. If you have any questions please contact us here.

How much does Excel+ cost?

+
–

Excel+ is a one-time payment, starting from $59. See our pricing table here.

I haven't received my Excel+ setup link. How do I access my account?

+
–

If you have not received your setup email, please check your spam or junk folder first as it may have been filtered. If you still cannot find it, you can access your Excel+ account by going to our website here and resetting your password using the email address you used at checkout. If you are still having trouble, please contact us and we will help get you sorted.

Is Excel+ a subscription or a one-time payment?

+
–

Excel+ is a one-time payment, not a recurring subscription. You pay once and receive access for the duration of your plan.

My book viewer isn't loading, what should I do?

+
–

If you have the PrivacyBadger Chrome extension installed, please disable it on Excel+. Otherwise if you are still having issues, please contact our team here.

What do I get with my access pass?

+
–

Excel+ gives you full online access to a customised range of Excel resources based on the selection you choose to purchase. Check out all our titles here.

If you purchase the AI pass, then you'll also get access to our AI-powered answer bot, which can provide help with any subject in your curriculum.

What is Excel+?

+
–

Excel+ is an online platform which offers students access to hundreds of study guide titles for Australian students.

What is the difference between Excel+ and buying individual books?

+
–

Buying individual books gives you a physical copy of a specific title. Excel+ gives you digital access to a wide range of Excel resources through one platform for a single payment, making it a cost-effective option if you want access to resources across multiple subjects. The content in Excel+ is exactly the same as the equivalent printed book.

What study tools does Excel+ include?

+
–

Excel+ includes a range of study tools to help you learn and revise subject content.

  • Fully searchable titles - every word of every title is searchable, so you can get help instantly.
  • AI Answer bot - level up your study with the help of our answer bots who can provide help with any subject in your curriculum. Note this is only included with the AI Learning Tool subscription.
  • Create a favourites list – add any title to your personal favourites list so you always have your most useful study guides front and centre.
  • Continue studying - when you return to a title, you’ll resume from the same spot you left last time

Study Guide Books

Do your products follow the latest Australian Curriculum guidelines?

+
–

Yes, the majority of our titles are aligned with the latest Australian Curriculum. Workbooks that meet these standards feature the official Australian Curriculum (AC) logo on the cover for easy identification.

Curriculum guidelines are occasionally updated, so if you're unsure whether a specific product is current, please don’t hesitate to contact our customer service team.

I would like to buy the Study Guides in person. Are you stocked in bookshops?

+
–

Yes, our study guides are available at a wide range of educational and book retailers across Australia. You can find your closest store here.

What kind of books do you publish?

+
–

Excel is one of Australia’s leading educational resource brands. We have a range of activity books, workbooks, and study guides to support students from K-Prep/Foundation to Year 12.

Information for Schools

How can I order on behalf of my school?

+
–

For school orders, please contact our team at our main website for more information here.

I’m interested in placing an order for my school but would like to see a sample first. How can I do that?

+
–

If you would like to see what the inside of our books look like, a link to sample pages can be found on each Study Guide's product page. 

Information for Booksellers

I am a bookseller and would like to learn more about stocking your products - how can I do that?

+
–

For trade enquiries, please go to our main website for more information here.